Terms and Conditions
1. General
These terms of sale (“Supply Terms”) apply to products purchased via https://chhayagemsandjewellery.com/ (“online shop” or “Website”) which is a website managed by Chhaya Gems and Jewellery, a company incorporated under the Companies Act, 1956, (“Company” or “We” or “Us”) having its registered address at B/108,Mit Niketan, 90 feet road, opposite ST. Lawerence high school, Thakur complex, Kandivali East Mumbai – 400101.
Under these Supply Terms, the users of the website will be referred to as (“You” or “Your” or “Yourself” or “User” or “Customer” or “Customers”). Please read the terms of sale carefully before purchasing any products on the Website.
Any purchase made by you through the website shall signify your acceptance of the supply terms and your agreement to be legally bound by the same. In addition to the above, you shall also be bound by usage instructions, care instructions, warranty and returns information specified on each product page.
If you do not agree with the supply terms, please do not access the website for any purchase.
2. Business
The Website is a platform that facilitates the online sale of products (“Product” or “Products”) manufactured, traded, or imported by Chhaya Gems and Jewellery, to end users, via its regional distributors (“Distributor” or “Distributors”).
Chhaya Gems and Jewellery has the right to change or discontinue any Product at any time, without prior notice. Chhaya Gems and Jewellery may add or modify the procedures, modes, processes or conditions of purchase at any time.
Chhaya Gems and Jewellery shall not be liable to you or to any third party for any modification, suspension or discontinuance of any Product or any aspect/feature/finish of the Products.
3. Products
Chhaya Gems and Jewellery manufactures and/or markets a wide variety of Rudraksha and Gems products.
4. Pricing and Availability
The pricing information related to the Product shall be disclosed to you when you purchase.
Prices and availability are subject to change without notice or any consequential liability to you. While Chhaya Gems and Jewellery strives to provide accurate information relating to Products including pricing information, typographical and other errors may occur.
In the event that a Product or service is listed at an incorrect price or with incorrect information due to an error, Chhaya Gems and Jewellery may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Chhaya Gems and Jewellery will have the right to modify the price of the Product and contact you for further instructions via the email address that you provided at the time of registration, or cancel the order and notify you of such cancellation.
If Chhaya Gems and Jewellery cancels the order after the payment has been processed, the said amount will be remitted to your account from which the payment was made.
5. Credit Cards / Debit Cards
In case you choose to pay by Credit Card or Debit Card, you will be required to provide the credit or debit card details to the approved payment gateways while making the payment.
In this regard, you agree to provide correct and accurate credit / debit card details to the approved payment gateways to complete that purchase of Products on the Website. You shall not use any credit / debit card that is not lawfully owned by you.
The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, government regulations or court orders.
You will be solely responsible for the security and confidentiality of your credit / debit card information. Chhaya Gems and Jewellery expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit / debit card.
6. Delivery and Locations
Your pin code will be verified with the database of Chhaya Gems and Jewellery before you proceed to pay for your purchase. If your location is not serviceable, we will notify you and a refund will be issued in case your order cannot be processed.
Upon successfully ordering your product, you will receive a confirmation email. You can expect your order to be delivered within 7-10 business days from the date of your order confirmation email. However, in some cases, due to various reasons, it may take longer than 7-10 business days from the date of your order for Chhaya Gems and Jewellery to deliver any/all products.
In such a case, we will be in touch with you via the email address that you provided. In the case that you are not available to take delivery of the order, the courier company shall make a maximum of two (2) attempts to deliver the order.
In case that you are not reachable/contactable or do not accept delivery of products in these attempts, Chhaya Gems and Jewellery has the right to cancel the order at its discretion.
If your location is not serviceable, we request you to provide us with an alternate shipping address which is serviceable.
If there is any dispute regarding the shipment of the Product for the area not covered by Chhaya Gems and Jewellery, we will not be responsible for the non-delivery of the product.
International Shipping :
We ship worldwide. Shipping anywhere in the world, apart from India, can cost anywhere between INR 1500 – INR 3000 over and above the order total depending on factors such as weight and location.
Delivery can take up to 15-25 working days from the dispatch date. Delivery times are approximate and not guaranteed. We are not responsible for delays, customs or duties.
All applicable import and clearance fees are the responsibility of the customer. These vary in all countries and are determined by your local government.
Please Note: The customs and duties for international customers will be borne by the customer, it can not be estimated by us before or after placing any order with us. Also we can not assure you if the particular order needs to be paid or not, it’s totally not under our control.
In case you order multiple orders for Products in one transaction, efforts will be made to ship all Products together.
However, this may not always be possible. If you purchase multiple Products in a single transaction, you may only provide a single shipping address for your order. Please mail us at support@chhayagemsandjewellery.com for specific queries. Or Whatsapp us at +91 90820 72020 (We will respond within 24-48 working hours except Any holiday announcements by us)
7. Warranty / Damages
Warranty: There is no warranty on the product due to the nature of the products.
Damages: Video must be recorded while opening the delivered package in case of damage replacements.
8. Indemnification of Limitation of Liability
You agree to indemnify, defend and hold harmless Chhaya Gems and Jewellery from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Chhaya Gems and Jewellery that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Supply Terms applicable to the purchase of Products.
In no event shall Chhaya Gems and Jewellery, its officers, directors, employees, partners or vendors be liable to You, the Distributor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Chhaya Gems and Jewellery has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of the products and services herein. Not withstanding anything to contrary, Chhaya Gems and Jewellery entire liability to you under the Supply Terms or otherwise shall be not more than the value of the Product that you ordered.
9. Governing Law
These Supply Terms and the relationship between you and Chhaya Gems and Jewellery shall be governed in accordance with the laws of India without reference to conflict of laws principles. All claims, differences and disputes arising under or in connection with or in relation to the Supply Terms or any transactions entered on or through the Website or the relationship between you and Chhaya Gems and Jewellery shall be subject to the exclusive jurisdiction of the courts at Mumbai and you hereby accede to and accept the jurisdiction of such courts.
10. OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
11. THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
12.CONTACT INFORMATION
Whatsapp Number: +91 90820 72020
Email id: support@chhayagemsandjewellery.com